Frequently asked Questions | Northern Commercial Cleaning

Frequently asked Questions

Our friendly team at Northern Commercial Cleaning have gathered some of the most popular frequently asked question from current and prospective clients. If you have anything you would like to ask and add to our please please get in contact via phone, livechat or email.

Who do you service and where?

Northern Commercial Cleaning cater for clients with busy lifestyles, who want a clean and tidy environment in order to achieve more value from their treasured time.

The company has grown from servicing local private individuals in the Tees Valley area to winning commercial cleaning contracts with some of the North East's largest businesses and public sector organisations.

Do new customers have to sign tie-in contracts?

The team at Northern believe achieving integrity relies solely on the happiness and loyalty of our clients. We do not ask any customers

Unlike our competitors, we do not make any customers sign tie-in contracts. We believe wholeheartedly that customer loyalty and satisfaction can only be achieve by providing an unrivaled quality of service.

Can we book a one time clean to trial your services or do you only service regular scheduled requests?

Our services are available if you want to use us once, need some short term support or require a regular quality clean.

What type of premises do we clean?

We are predominantly a Business-to-Business provider servicing offices, dentist practices, retail stores and associated premises, warehouse and manufacturing, medical surgeries, showrooms, communal areas of social housing, festival and wedding venues, holiday lets and much more. Our Specialised domestic cleaning division offer cleaning services for urban and remote residents residing within Durham and Darlington, Cleveland, North Yorkshire and Tyne and Wear.

Can we provide a quote over the phone?

We can – but this would only be an ‘indicative quote’ or estimate and would be subject to an actual site survey by an area manager. A full site survey is the best way to accurately quote for your cleaning needs and allows us the opportunity to discuss your requirements with you in detail.

If you have urgent needs and cannot accommodate the time an area manager offers then we do have a thorough worksheets that clients can complete to detail exactly what their requirements are.

Our emergency request contact options are:

- Live chat via our website

- Our friendly 24/7 phone service means we are always on hand to help. You can ask our team anything. We want your space looking amazing whether you decide to use our services or not.

- Email at . We respond to all requests within 24 hours.

Have a great day,

The team at Northern Commercial Cleaning

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